At Salesforce, our focus on empowering customers to leverage AI technology sets us apart. The Customer Success team plays a vital role in guiding enterprises through the adoption and optimization of our innovative solutions.

Requirements

Over 8 years of experience, with a minimum of 5 years in roles like Customer Success or Enterprise Sales involving complex SaaS solutions.
Demonstrated success in managing consumption-based accounts, ensuring customers fully utilize their purchased solutions.
Expertise with enterprise software systems such as ERP or supply chain solutions.
Strong project management abilities, capable of overseeing timelines and deliverables effectively.
Outstanding presentation skills, comfortable engaging with senior executives and cross-functional teams.
A genuine curiosity for AI technologies and how they translate into measurable business benefits.

Benefits

Comprehensive health coverage including medical, dental, and vision plans.
Flexible time off policy to promote work-life balance.
401(k) plan with company match to help you plan for your future.
Access to mental health support and wellness programs.
Employee stock purchase program to align your interests with company success.

You’ll Be a Great Fit If...

You approach challenges with a curiosity to understand underlying issues, rather than just surface-level solutions.
Building relationships comes naturally to you; you thrive in environments where trust and collaboration are key.
You are proactive, always on the lookout for opportunities to deepen customer engagement and expand usage.
Problem-solving is not just a task for you; it's a passion that drives you to create real, tangible value for clients.
You enjoy dissecting complex situations and translating technical details into impactful strategies for stakeholders.

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