At Fruitful, we focus on transforming financial health through personalized technology, making it easier for our members to manage their money. Our Hospitality team plays a critical role in this mission, ensuring our members receive exceptional support tailored to their needs.

Requirements

Proven experience in managing customer support teams, with demonstrated success in hiring and developing talent.
Strong operational expertise, with a knack for redesigning workflows to enhance efficiency and effectiveness.
Exceptional communication skills, both in writing and verbally, to articulate complex ideas simply.
Judgment and empathy, especially when handling escalated member situations.
Organized and detail-oriented, thriving in an environment where continuous improvement is a priority.
Experience in fintech or banking is advantageous but not mandatory.

Benefits

Attractive compensation package, integrating both salary and equity components.
Flexible paid time off, allowing you to manage work-life balance according to your needs.
Hybrid work arrangement—spend 2-3 days a week in our NYC office.
Support for your home office setup, ensuring you have the tools you need to perform at your best.
401(k) plan with company matching to help you prepare for the future.
Comprehensive health benefits, significantly subsidized by the company.

You’ll Be a Great Fit If...

You enjoy stepping into the shoes of your team members, understanding their challenges, and finding ways to empower them.
Your approach to problem-solving involves collaboration and thoughtful input from various stakeholders.
You’re excited about building a scalable support model that evolves alongside our product and member expectations.
You thrive in an early-stage environment, balancing the responsibilities of a leader with the hands-on involvement of a team member.
You believe in the power of feedback, using it to continuously refine processes and improve member experiences.

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