At Crexi, we're reshaping the landscape of commercial real estate through our innovative AI-driven platform. Our team is dedicated to ensuring clients harness our technology effectively, facilitating their success in a rapidly evolving market.

Requirements

5+ years of experience in Customer Success within a SaaS setting.
Proven track record of managing customer relationships in a consultative manner.
Exceptional communication skills across various channels: phone, email, and video.
A familiarity with setting and achieving growth and retention metrics.
Strong organizational skills and a keen eye for detail.

Benefits

Comprehensive health and wellness plans tailored to your needs.
Flexible work environment with remote options available.
Learning and development opportunities to keep your skills sharp.
Access to a supportive network of professionals committed to your success.
Performance bonuses tied directly to your contributions and initiatives.

You’ll Be a Great Fit If...

You approach challenges with curiosity and empathy, keen to understand not just what customers need, but why they need it. Conversations invigorate you; you find satisfaction in guiding clients through their journey and celebrating their wins. Your track record in account management shows your ability to identify opportunities for growth without compromising relationships. You thrive on feedback, believing it’s essential for your development and the company’s progress. Adaptability is second nature to you, and you see change as an opportunity rather than a setback.

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Customer Success Champion