We are a forward-thinking company focused on delivering innovative marketing technology that bridges the gap between content and measurable business outcomes. Our Customer Success team plays a pivotal role in empowering enterprise marketing teams to leverage our platform effectively and achieve their goals.

Requirements

Minimum of 3 years in a customer success or similar role within a SaaS environment.
Proficient in data analysis, particularly with tools like Excel (familiarity with pivot tables and VLOOKUP is essential).
Exceptional communication skills, both written and verbal, in English.
A proactive mindset and a demonstrated ability to take ownership of projects.
A degree in a relevant field, such as Business or Marketing.
Experience with SQL, HubSpot, or Tableau is a plus.

Benefits

Competitive salary and performance-based bonuses.
Flexible working arrangements, including the option for remote work.
Professional development opportunities tailored to your career goals.
Access to tools and training that support your role and enhance your skill set.
An inclusive environment where your input is valued during strategic discussions.

You’ll Be a Great Fit If...

You enjoy diving deep into customer data to uncover insights and drive strategies that deliver tangible results. Your approach is consultative; you thrive on guiding clients through technical challenges while focusing on their business needs. You're comfortable with ambiguity, navigating complex workflows, and finding creative ways to enhance customer experiences. You have a collaborative spirit, readily sharing knowledge with colleagues, and are always looking to improve both your own skills and the ways we support our customers.

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Customer Success Manager - Marketing Tech Specialist