Agency Cybersecurity is dedicated to enhancing the security landscape for businesses navigating complex compliance frameworks. Our focus is on delivering exceptional client experiences while ensuring our teams are equipped to handle the intricacies of cybersecurity and compliance.

Requirements

Minimum of 5 years in customer service or account management, with experience leading teams.
Familiarity with B2B SaaS or compliance-related environments is crucial.
Proven ability to manage multiple projects, each with its own set of timelines and expectations.
Strong communication skills across diverse stakeholders, including executives.
Experience with project management tools such as Asana, Jira, or Salesforce.

Benefits

10 days of paid time off annually, plus 11 paid federal holidays.
401(k) plan with a competitive 4% company match to support your future.
Monthly healthcare stipend and a gym membership allowance, prioritizing your well-being.
Enjoy weekly team lunches and have access to snacks in the office.
Eligible for stock options after your second year, allowing you to share in our success.

You’ll Be a Great Fit If...

You approach challenges with a solutions mindset, balancing client needs with project demands.
Your leadership style encourages collaboration and growth within your team, fostering a sense of ownership.
You’re detail-oriented, ensuring that every engagement is meticulously managed from start to finish.
Adapting to changing priorities is second nature, and you thrive in environments where agility is key.
Most importantly, you value building strong, trust-based relationships with clients and your colleagues.

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Customer Experience Manager