At Jiffy.com, our focus is on delivering an exceptional experience for every customer. Within our Customer Care team, you’ll find a commitment to understanding diverse needs—whether those belong to small business owners or passionate crafters. This role requires a blend of leadership acumen and operational insight, ensuring our supervisors lead with impact.

Requirements

Bachelor’s degree in Business, Operations, or a related field.
At least 3 years of experience managing teams in a customer service or related environment.
Demonstrated success in developing both frontline employees and their supervisors.
Strong analytical prowess, particularly in interpreting customer feedback and operational metrics.
Proven ability to create actionable performance improvement plans.

Benefits

A unique hybrid work model that balances in-office collaboration with remote flexibility.
Engagement in innovative projects that directly enhance customer service efficiency.
A culture that values your input, with opportunities for professional growth.
Comprehensive benefits package including employer-paid health benefits.
Annual stipends for wellness and professional development activities.
Perks that often include a wardrobe refresh with [product offerings].

You’ll Be a Great Fit If...

you approach challenges with a problem-solving mindset, valuing both data and team input. Your management style is characterized by nurturing talent and holding people accountable, ensuring that expectations are clear and attainable. You appreciate the nuances of customer feedback and are motivated to drive initiatives that improve the overall experience. Collaboration across departments sounds like a collaborative effort to you, and you're eager to contribute your thoughts in shaping effective practices for the team.

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