Empathy is focused on supporting families during some of life’s toughest transitions. The Care Team plays a vital role, ensuring that families receive compassionate guidance through our technology-driven services. We seek a Senior Care Experience Manager to lead this effort, cultivating a strong team that delivers exceptional support.

Requirements

A minimum of 3 years in leadership roles, particularly in managing multiple team leaders.
Exceptional communication abilities across all levels of an organization, ensuring clarity and engagement.
Proven experience with data analysis tools; familiarity with platforms like Zendesk, Slack, and Google Suite is ideal.
Track record of establishing performance standards and guiding teams through change with stability.
Ability to work effectively with remote teams, fostering connection and collaboration.

Benefits

Base salary around $80,000, complemented by equity options and a comprehensive benefits package.
Premium healthcare coverage and generous paid time off to support your well-being.
Flexible parental leave and bereavement support, including premium access to our platform.
A company-sponsored 401(k) plan with competitive employer matching to support your financial future.
Regular team retreats, lunches for NYC staff, and stipends for remote employees to encourage connection.

You’ll Be a Great Fit If...

You approach leadership with a mindset of curiosity, valuing open dialogue and team input.
Your style is hands-on; you enjoy mentoring others and cultivating their development through feedback.
You possess a keen eye for operational efficiencies, driven to minimize friction in team workflows.
Building trust is important to you; you strive to create an environment where team members feel valued and supported.
You resonate with our commitment to diversity and inclusion and actively incorporate those values into everyday practices.

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Senior Care Experience Manager