Brightspeed is focused on redefining customer interactions in the telecommunications sector. Here, we prioritize a seamless customer journey from the moment an order is placed to the successful activation of services.

Requirements

8–10 years of experience in customer operations, specifically within telecommunications.
Proven track record in managing teams that drive customer onboarding and order delivery.
Strong analytical skills, capable of analyzing operational data and deriving actionable insights.
Experience with Fiber and VoIP technologies, including a solid understanding of order fulfillment processes.
A degree in a related field or equivalent experience.

Benefits

Comprehensive medical, dental, and vision insurance packages.
401K plan with company matching to help you plan for your future.
Flexible work arrangements including options for remote and hybrid roles.
Generous paid time off and wellness programs designed to support your overall wellbeing.
Employee assistance program to help manage both personal and professional challenges.

You’ll Be a Great Fit If...

You approach complex situations with a methodical mindset, prioritizing the customer’s needs while maintaining operational integrity.
You excel in environments where ambiguity exists, using it as an opportunity to drive clarity and focus.
Your leadership style fosters empowerment; you inspire your team to take ownership of their responsibilities.
You communicate effectively, translating technical details into clear messages that resonate with both customers and stakeholders.
You are results-driven, continuously seeking ways to optimize processes and improve customer satisfaction.

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Senior Customer Operations Manager