Your expertise can make a significant difference in our technical support landscape. As part of our IT department, you will lead a team dedicated to maintaining seamless operations and customer satisfaction across various platforms and technologies.

Requirements

Bachelor's degree in a computer-related field coupled with eight years of hands-on experience in technical support and team management.
Deep understanding of Windows 10, Windows Server 2012, Active Directory, and help desk systems; proficiency in SQL is a bonus.
Proven track record in managing budgets, vendor relationships, and technical asset inventory.
Familiarity with ITIL best practices and a commitment to continuous improvement.
Strong capabilities in communicating complex technical issues in accessible terms for various stakeholders.

Benefits

Competitive salary and comprehensive health benefits, including dental and vision coverage.
Opportunities for professional development through workshops and certifications.
A structured environment that encourages mentorship, particularly aimed at fostering talent from within our community.
Flexible working hours to accommodate business needs while supporting your work-life balance.

You’ll Be a Great Fit If...

You thrive on problem-solving and enjoy unraveling intricate technical challenges. Your leadership style fosters a sense of teamwork—mentoring team members while maintaining accountability. You approach each day with a focus on process improvement, driven by data and user feedback. Rather than merely managing tasks, you inspire your team to innovate and think critically about their roles. Understanding customer needs is second nature to you, guiding your actions to enhance service quality. If you find satisfaction in seeing others succeed and are passionate about technology, then your contributions here would not only be welcomed—they're essential.

Fresh Jobs. Delivered to Your Inbox.

Talking Stick Resort jobs

Technical Support Team Leader