The Lucas Museum of Narrative Art, set to open in September 2026, is a groundbreaking institution dedicated to the exploration of visual storytelling. Situated in Exposition Park, Los Angeles, the museum will feature a diverse array of artistic works and aims to deliver an unparalleled visitor experience.

Requirements

A minimum of five years in a supervisory or management capacity within customer-facing organizations, particularly those emphasizing service and sales.
Experience in managing and motivating hourly staff, particularly within hospitality, attractions, or similar environments.
Proficient with point of sale systems and ticketing software.
Demonstrable commitment to fostering Diversity, Equity, Inclusion, Accessibility, and Belonging in all practices.
Exceptional communication and interpersonal abilities.
Strong problem-solving skills and an aptitude for strategic planning.
Willingness to work flexibly, including weekends and evenings.

Benefits

Competitive salary range of $83,000 - $97,000 annually.
Comprehensive health and wellness benefits that prioritize your well-being.
Opportunities for professional development and training tailored to your career growth.
Access to exclusive museum events and programming.
A team-oriented environment that values and supports diverse perspectives.

You’ll Be a Great Fit If...

You thrive on creating memorable experiences and understand that every visitor's journey matters. You approach challenges with curiosity, seeking not just to resolve issues, but to enhance processes that can lead to smoother operations. The ability to listen actively and communicate effectively is second nature to you, enabling you to connect genuinely with a wide range of individuals.

Your leadership style encourages collaboration and growth, fostering an environment where every team member feels empowered to contribute ideas. You're not afraid to dive into data, using it to inform decisions and drive improvements in visitor interactions. When faced with unexpected situations, you remain calm and adaptable, quickly identifying solutions that prioritize guest satisfaction.

If you're ready to make a tangible difference in how visitors engage with art and storytelling, your passion for service and community will resonate deeply here.

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Lucas Museum of Narrative Art jobs

Senior Manager of Guest Experience