At Firefly Health, we prioritize a unique blend of compassion and technology to transform how healthcare is experienced. Our focus is on providing members with not just coverage, but genuine care that addresses both clinical and financial needs.

Requirements

Minimum of five years in client success, account management, or consulting, ideally within healthcare.
Strong project management skills; you know how to keep multiple initiatives on track and stakeholders informed.
Proficiency in creating clear, engaging presentations for client meetings.
Demonstrated capability to resolve member escalations within established timeframes.
Familiarity with Google Workspace to manage communications and tasks efficiently.

Benefits

Competitive salary between $85,000 and $100,000 annually.
Comprehensive health insurance plans tailored to your needs.
401(k) with employer matching and bonuses based on performance.
Flexible remote working options, with occasional team gatherings in our Watertown office.

You’ll Be a Great Fit If...

Your approach is methodical and relationship-focused. You thrive on clarity and reliability, ensuring each interaction leaves clients feeling valued. When faced with challenges, you don’t shy away; instead, you engage stakeholders from various teams to find solutions together. Your experience in navigating complex environments means you’re comfortable with both the technical and personal aspects of client management. You understand that success is about building trust over time, and your proactive mindset drives you to forecast needs before they arise. If you see yourself in this description, let’s connect.

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