Mongoose is reshaping how higher education communicates, focusing on meaningful dialogues that influence lives. Our platform empowers institutions to connect with students, alumni, and families through intelligent conversations that foster trust and success.

Requirements

Proficiency in using HubSpot for managing customer interactions.
Experience in supporting software products, particularly in onboarding and integration processes.
A solid understanding of data workflows and integration platforms (e.g., APIs, CSV, SFTP).
Ability to communicate technical concepts clearly to various audiences.
Strong problem-solving skills with a focus on root cause analysis.
Experience working collaboratively with cross-functional teams, particularly in support and product development.

Benefits

Full medical, dental, and vision coverage for you and your family.
401K plan with a generous company match.
Flexible paid time off to help you recharge.
Paid holidays, including a week off during the holiday season.

You’ll Be a Great Fit If...

You enjoy engaging deeply with customers, ensuring they feel supported and heard.
Your curiosity drives you to understand the software inside and out, so you can relay that knowledge effectively.
Challenges spark your determination rather than frustration; you see issues as opportunities to learn.
Your communication style is approachable and clear, making complex ideas accessible to everyone.
You take ownership of your work and manage multiple priorities without losing sight of details.
Collaboration excites you; you see it as a way to enhance customer satisfaction through teamwork.

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Product Support Guru