At Charter Communications, we prioritize creating a seamless experience for our customers. Joining our Customer Experience team means being part of a group that actively enhances interactions and fosters strong relationships.

Requirements

A Bachelor’s degree in business or a related field; MBA is a plus.
7-10 years of experience in customer service or call center environments.
5+ years in a supervisory or management role.
Proven ability to coach and develop team members effectively.
Familiarity with MS Office, especially Excel and PowerPoint; Tableau skills are beneficial.

Benefits

Comprehensive pay structure with performance-based incentives.
Access to resources for professional growth and career development.
Health benefits that support your well-being, including mental health services.
Flexible work arrangements, including opportunities for remote work.

You’ll Be a Great Fit If...

Your leadership style is grounded in empathy and support. You believe in empowering your team through constructive feedback and ongoing training. When faced with challenges, you dig into data to uncover root causes and craft thoughtful solutions.

You excel in communicating openly, not just with your team but across departments, fostering collaboration that leads to improved customer experiences. Your ability to manage multiple priorities is matched by your commitment to maintaining high standards of service quality, ensuring that customer satisfaction is always front and center.

If you thrive in environments where you can enact meaningful change and drive a culture of excellence, this role will resonate with you. 🌟

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Customer Experience Manager