DHI Capital Group specializes in delivering rigorous investment insights through a blend of time-tested strategies and cutting-edge risk management approaches. Our commitment to excellence drives everything we do, particularly in the realm of customer service, where we prioritize client relationships and satisfaction.

Requirements

Demonstrated experience in customer service management, particularly in financial services or related sectors.
Strong ability to analyze customer feedback, discern actionable insights, and translate these into improved service processes.
Exceptional written and verbal communication skills; you’ll need to converse with clients and your team effectively.
Experience leading a team, fostering collaboration, and mentoring others in a service-oriented environment.
Familiarity with CRM tools and customer support software; you’ll be expected to leverage these in daily operations.
A keen sense of organization and detail, with the ability to juggle multiple priorities effectively.

Benefits

Competitive salary with performance-based bonuses, reflective of the hard work you put into client relationships.
Health and wellness benefits, ensuring you can maintain your well-being while supporting others.
Generous PTO policy, allowing for a balanced work-life rhythm to recharge and refresh.
Opportunities for professional development; we believe your growth is integral to our success.
A collaborative office atmosphere that encourages open dialogue and innovative thinking.

You’ll Be a Great Fit If...

Problem-solving feels like a challenge you relish, and you can approach client concerns with empathy and a solution-oriented mindset.
You thrive on feedback; using it as a tool for both personal and team improvement is second nature to you.
Building strong relationships with clients and colleagues gives you satisfaction—you see value in every interaction.
Your leadership style is rooted in support rather than authority, and you encourage others to share their ideas freely.
You believe that every customer interaction is an opportunity to enhance the overall experience, not just a transaction.

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DHI Capital Group jobs

Customer Experience Manager