At Optellum, we're committed to changing the trajectory of lung disease treatment through data-driven tools. As part of our mission, we’re seeking a Customer Success Champion who will directly engage with healthcare professionals to ensure they derive maximum value from our innovative solutions.

Requirements

Minimum five years of experience in a customer-facing role within the healthcare or life sciences sectors, particularly with pulmonology, thoracic surgery, or oncology.
Proven track record in IT implementations or clinical software deployment.
Strong analytical skills to interpret data and translate insights into actionable strategies.
Ability to manage tight deadlines and juggle multiple responsibilities without compromising quality.
Technical acumen for effective communication of complex IT concepts to non-technical stakeholders.
Bachelor’s degree in Nursing or a related field, or equivalent experience.
Willingness to travel within the USA as needed for client engagements.

Benefits

A salary range of $80k-$85k, commensurate with experience, plus a company-wide bonus structure.
401(k) matching and comprehensive benefits to support your financial well-being.
Continuous learning opportunities, including training and professional development initiatives.
Engagement in a mission-driven environment focused on making a lasting impact in healthcare.

You’ll Be a Great Fit If...

You thrive on solving complex problems and enjoy digging deep to understand customer needs.
Your approach to work is methodical; you don’t just meet deadlines, you take pride in delivering quality results.
You’re naturally curious and comfortable in a role that requires fostering relationships and building trust with healthcare professionals.
You’re adaptable, able to adjust your strategies based on feedback and evolving customer needs.
Celebrating small victories with your clients energizes you; you genuinely care about their success.

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Customer Success Champion