PulteGroup is a respected name in homebuilding, with a commitment to quality and customer satisfaction. In our Medina, Ohio division, we are looking for a Customer Care Division Leader to steer our efforts in enhancing the homeowner experience following their purchase.

Requirements

Minimum of 2-4 years of management experience, ideally in customer service or construction.
Proven track record of developing team members and managing leadership roles.
Strong analytical skills, with an emphasis on problem-solving and process improvement.
Effective communicator, comfortable navigating discussions with customers and trade contractors alike.
Basic proficiency in computer software relevant to customer management systems.
Valid driver’s license; role requires regular travel for site inspections and contractor meetings.

Benefits

Competitive salary structure with performance-based incentives.
Health benefits that include medical, dental, and vision coverage.
Retirement savings plan with company match to support your long-term goals.
Opportunities for professional development and career advancement.
Generous time off policy to maintain work-life balance.

You’ll Be a Great Fit If...

Your leadership style revolves around mentorship, fostering growth within your team rather than simply managing tasks. You approach challenges with a solutions-oriented mindset, confident in making decisions that enhance both customer satisfaction and operational efficiency. Being organized and adaptable in a changing environment will serve you well, as will your knack for building strong relationships with both employees and clients. If you take pride in advocating for customers while driving internal collaboration, you’ll thrive in this role.

Fresh Jobs. Delivered to Your Inbox.

PulteGroup jobs

Customer Care Division Leader