We're at the intersection of sports and entertainment, dedicated to crafting unforgettable moments for our guests at State Farm Arena. As the Guest Experience Operations Manager, you’ll play a crucial role in shaping how our fans experience events, ensuring every detail contributes to a delightful visit.

Requirements

A minimum of three years in event management or a related field, specifically with part-time staff, ideally in sports and entertainment.
Demonstrated success in leading teams and developing individuals through hands-on coaching and feedback.
Proficiency in Microsoft Office Suite, with capabilities in creating presentations and analyzing data for actionable insights.
Strong organizational skills paired with the ability to adapt quickly in a live event environment.
Exceptional communication skills that resonate at all levels, from team members to executives.
Willingness to work irregular hours, including nights, weekends, and holidays as events dictate.

Benefits

Competitive salary structure reflective of your experience and impact.
Comprehensive health benefits, including medical, dental, and vision coverage.
Access to tickets for events, enhancing your connection with the live sports community.
Opportunities for professional development through workshops and training sessions.
A vibrant work culture that celebrates achievements and fosters teamwork.

You’ll Be a Great Fit If...

Engagement with guests energizes you; you see each interaction as a chance to create a lasting impression.
You possess a servant leadership mindset, always looking to elevate your team and their contributions.
Finding innovative solutions to enhance guest satisfaction excites you, and you approach problems as opportunities for creativity.
Working in a collaborative environment where your input shapes strategies and outcomes feels like a natural fit.
You genuinely care about building relationships, both with your team and the guests who walk through our doors.

Fresh Jobs. Delivered to Your Inbox.

Atlanta Hawks jobs

Guest Experience Operations Manager