At Air Canada, the Customer Success Manager for the Cargo division in the U.S. plays a pivotal role in shaping our customer engagement strategy. Your efforts will directly impact our service delivery and customer satisfaction within a fast-evolving operational landscape.

Requirements

A university degree or equivalent experience, ideally complemented by a solid understanding of the airline industry, particularly in cargo or customer service settings.
Experience managing teams, especially in remote environments, is highly valued.
Familiarity with Salesforce or similar CRM tools can streamline your workflow.
At least 3-5 years in operational roles within airlines, with proven success in handling quality assurance and customer relations.
Demonstrated ability to influence and negotiate solutions under pressure.

Benefits

Access to employee discounts on travel to help you explore new destinations.
Comprehensive health benefits and wellness programs to support your well-being.
Opportunities for professional development tailored to your career goals.
A culture that values diversity, ensuring you feel included and respected in your work environment.

You’ll Be a Great Fit If...

Your mindset embraces leadership that is both supportive and empowering. You’re not just focused on metrics; you value the human element in customer interactions and know that each team member can make a difference. When problems arise, you think critically and foster collaboration to find workable solutions. You thrive in environments where you can coach others and are committed to continuous improvement—not only for your team but for yourself as well. If you can navigate the complexities of customer service with a calm and solution-oriented approach, your experience here will be invaluable.

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Customer Success Manager - US