At Vitu, we’re reshaping interactions in the motor vehicle industry by enhancing how vehicles connect with government services. Our platform ensures seamless titling and registration across all states, setting a new standard for efficiency and customer engagement.

Requirements

6 years in customer support management or 10 years in a related field; 4 years with a master's degree may suffice.
Proven track record in managing technical teams, particularly in a contact center environment.
Familiarity with CRM tools, preferably Salesforce or similar platforms.
Experience with call monitoring and customer interaction systems like Genesys Pure Cloud.
Exceptional communication skills, both verbal and written, for internal collaboration and external customer engagement.

Benefits

Comprehensive healthcare coverage for you and your family, including medical, dental, and vision.
Flexible spending accounts and health savings accounts to help manage your expenses.
Generous paid time off policy to ensure you recharge effectively.
Tuition reimbursement to support your ongoing education and skill development.
Pet insurance and identity theft protection for peace of mind.

You’ll Be a Great Fit If...

You approach challenges with a mindset geared towards solutions rather than problems, always asking how you can make things better.
Your leadership style emphasizes empowerment; you inspire your team to think critically and engage with customers authentically.
You are organized and thrive when juggling multiple priorities, ensuring that nothing slips through the cracks.
You possess a keen analytical eye, spotting trends and addressing issues before they escalate.
You enjoy the nuances of the automotive industry and can translate technical information into customer-friendly communication.

Fresh Jobs. Delivered to Your Inbox.

Vitu jobs

Remote Customer Success Manager - Technical Support