At Verse Medical, we're redefining how healthcare connects with individuals at home. Our platform is designed to ensure seamless communication between patients and providers, transforming a fragmented system into one that delivers reliable, hospital-quality care.

Requirements

A minimum of five years in customer support or operations, preferably in healthcare.
At least two years of experience managing teams focused on customer satisfaction metrics.
Proven ability to develop processes, implement ticketing systems, and create knowledge bases.
Strong communication skills for cross-team collaboration.
A data-driven mindset for analyzing performance and identifying trends.

Benefits

Competitive salary ranging from $100,000 to $125,000.
100% coverage of health insurance premiums, including dental and vision plans.
401(k) plan to assist with future savings, though no current match.
Opportunities for fast-tracked career growth as we shape our company.

You’ll Be a Great Fit If...

you thrive in environments where you can build foundations from the ground up. When faced with challenges, your focus sharpens, and you see them as opportunities for improvement. You value direct communication and feedback, believing that transparency fosters trust. Your approach to problem-solving is empathetic; you consider the customer's perspective before making recommendations. In moments of high demand, you don’t hesitate to engage directly with customer inquiries, setting a standard for your team. Your knack for data helps you transform insights into actionable strategies that enhance the customer experience.

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Customer Experience Champion