At bet365, we are redefining the online gambling landscape with a commitment to our customers, particularly our VIP clientele. This role is central to enhancing their experience and maintaining our standards of excellence.

Requirements

Proven experience in a leadership role within customer service, ideally focused on high-value clients.
Strong organizational skills, allowing for seamless multitasking in a fast-moving environment.
Ability to coach and mentor team members, fostering a culture of continuous improvement.
Deep understanding of VIP customer service principles and best practices.
Flexibility to work varying hours, including evenings and weekends, to align with peak operational needs.
Exceptional communication skills, both verbal and written, tailored to different audiences.

Benefits

Salary range of $80,000 - $90,000 annually, commensurate with experience.
Opportunities for professional development and career progression within a growing company.
Comprehensive benefits package including health insurance, retirement plans, and paid time off.
A culture that values innovation and encourages team members to share their ideas.

You’ll Be a Great Fit If...

You thrive in environments where personal connections matter. Your ability to actively listen and adapt your approach to individual VIP clients will set you apart. You should enjoy analyzing customer feedback and utilizing it to inspire positive change within your team. A focus on outcomes, rather than just processes, will help you navigate challenges effectively.

Collaboration brings you energy; you see value in diverse perspectives and empower your team to contribute. When faced with unexpected situations, your calm demeanor and proactive mindset will drive effective resolutions. If you're excited about shaping a premium customer experience and leading a team to do the same, this role could be your next great step.

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Assistant Manager of VIP Customer Experience