Yoodli is reshaping communication skills training through innovative AI technology, focusing on real-time feedback and roleplay scenarios. Our aim is to enhance learning experiences, enabling users to build confidence and improve performance in critical conversations.

Requirements

Minimum 5 years in Customer Success or Account Management, preferably in SaaS, with 2+ years in a leadership role.
Demonstrated experience in managing renewals, retention, and expansion effectively within enterprise and mid-market accounts.
Proven ability to build and develop high-performing teams, focusing on measurable customer outcomes rather than mere activity.
Familiarity with customer relationship management software and the importance of data integrity for reporting and forecasting.
Strong organizational skills, with a keen eye for systems thinking and process improvement.

Benefits

Competitive salary range of $160,000 - $190,000, driven by performance metrics.
Equity options in a rapidly growing company defining a new market space.
Comprehensive health, dental, and vision benefits.
401(k) plan to support your long-term financial goals.
Unlimited PTO to foster a balanced work-life environment.
Free lunches and snacks to keep you fueled throughout the day.

You’ll Be a Great Fit If...

You derive satisfaction from coaching others and sharing knowledge, believing in the potential of your team to drive customer success.
Your leadership style emphasizes humility and collaboration, allowing you to pivot between directing and partnering with your team as needed.
Analyzing data excites you, and you can transform insights into actionable plans that support customer goals.
You’re proactive about identifying risks and addressing them before they escalate, keeping your focus on tangible outcomes for clients.
You thrive in environments where you can challenge the status quo and find innovative solutions to complex problems.

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Yoodli AI Roleplays jobs

Customer Success Manager