The Splash Lab is redefining commercial restroom experiences through innovative design and manufacturing. Our focus is on transforming ordinary spaces into extraordinary environments that engage users and meet the highest standards.

Requirements

Proven experience in customer success or project management, preferably in a technical environment.
Comfortable navigating complex issues involving engineering, product design, and manufacturing.
Strong communication skills to articulate technical problems and solutions clearly.
Experience with ticketing systems or CRM tools, ensuring requests are logged and tracked.
Ability to maintain detailed documentation and follow through on commitments.
A proactive mindset for identifying potential obstacles and collaborating on solutions.

Benefits

Hybrid work model providing flexibility between home and office.
Comprehensive health benefits including dental and vision coverage.
Opportunities for personal and professional development through ongoing training.
Generous paid time off policy, respecting work-life balance.
A collaborative environment where your input helps shape our processes.

You’ll Be a Great Fit If...

You thrive in situations where problem-solving is key. When faced with a challenge, you don’t just seek to fix it; you aim to understand its root cause and prevent it from recurring. You find satisfaction in helping others and believe that each customer interaction is a chance to build trust. Your organizational skills mean you keep track of every detail, ensuring nothing slips through the cracks. Collaboration excites you, whether working with engineers or engaging with clients. Most importantly, you understand that your role is pivotal in turning feedback into tangible improvements.

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The Splash Lab jobs

Client Success Coach