At Workday, our commitment to customer success isn't just a department; it's woven into the fabric of who we are. In the Planning Business Unit, you'll engage meaningfully with clients, guiding them through the complexities of our Adaptive Planning solutions.

Requirements

8+ years of experience in Customer Success or Account Management, ideally in a SaaS or technology context.
Proficiency with CRM tools such as Salesforce and Gainsight for managing customer interactions.
Deep familiarity with Workday Adaptive Planning or similar financial tools.
Understanding of finance-related processes, especially in FP&A.

Benefits

Competitive salary and performance-based bonuses.
Comprehensive health benefits, including mental health resources.
Flexibility to create a work schedule that aligns with personal and business needs.
Opportunities for professional development and training.
Regular team-building activities to foster strong relationships.

You’ll Be a Great Fit If...

Your approach to challenges is collaborative and strategic; you don’t just solve problems—you help customers envision their future with our tools. You thrive when acting as a trusted advisor, and you take pride in celebrating the milestones of your clients. When you encounter obstacles, your instinct is to brainstorm with your colleagues rather than tackle them in isolation. You possess an innate curiosity about the financial landscape and aren't afraid to lead conversations that may shift the status quo. Building rapport with stakeholders, especially at the executive level, comes naturally to you, and you see every customer interaction as an opportunity for growth.

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Senior Customer Success Champion