At ECP, we are committed to enhancing the quality of life for seniors through our innovative software solutions. As we grow, the Implementation Team plays a crucial role in ensuring a seamless experience for our customers across the nation. We're seeking a Team Lead to strengthen our onboarding processes and lead our dedicated implementation team.

Requirements

Bachelor's degree in a relevant field.
Minimum of 3 years in a leadership role within a customer-facing environment.
5+ years managing large-scale projects with external customers, preferably in SaaS.
Experience creating and optimizing workflows; familiarity with CRM tools for metrics and automation.
Proven ability to foster collaborative relationships across multiple departments.
Strong communication skills for both training and conflict resolution.
Understanding of HIPAA regulations and compliance standards.

Benefits

Flexible remote work options with occasional travel.
Investment in professional development and training opportunities.
Comprehensive healthcare plans that cater to your needs.
Generous paid time off to recharge.
Team-building events that promote a collegial work environment.

You’ll Be a Great Fit If...

Your approach to leadership centers around empowering your team rather than simply managing tasks. You thrive on building trust and understanding the nuances of customer relationships, recognizing that successful onboarding goes beyond technical execution—it's about human connection. You appreciate the complexity of implementing solutions across varied customer needs and bring a problem-solving mindset to each challenge.

When things get hectic, rather than becoming overwhelmed, you see opportunity for improvement. You’re someone who naturally takes inventory of team dynamics and workload, ensuring everyone is set up for success. Your empathy doesn’t just extend to customers; you prioritize your team's growth and well-being as well. If you view adaptability as a virtue and enjoy collaborating with other departments to refine processes, you might find this role rewarding.

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Team Lead for Project Execution