About The Company

Sway is a fast-growing logistics and technology startup building next-generation delivery and return solutions for e-commerce brands and 3PLs. We operate a network of driver partners paired with optimized local routes, powered by technology that creates a seamless, on-demand experience for customers that feels as easy as rideshare or food delivery.

Our mission is to make online shopping and returns effortless from start to finish by improving one of the most important parts of e-commerce—last-mile delivery. Sway is venture-backed by leading investors in LA and NYC, and supported by founders from companies like Allbirds, Warby Parker, Harry’s, and thredUP, with a team that includes operators from companies like Uber and Pitney Bowes.

About The Role

We are hiring an Operations Manager to lead and optimize warehouse and delivery operations in the market. In this role, you’ll work closely with the Head of Operations and Regional Manager to scale operations, improve efficiency, and ensure a seamless end-to-end customer experience.

You will oversee both warehouse operations and driver performance, helping manage a mix of W2 warehouse staff and independent contractor drivers. This role is highly hands-on and plays a critical part in building and refining the operational foundation of a fast-growing startup.

What You’ll Do

Oversee daily warehouse and driver operations to ensure smooth execution of inbound and outbound workflows
Build, manage, and support a team of W2 warehouse staff and independent contractor drivers
Align driver capacity with demand to ensure coverage and efficiency
Monitor operational performance and key metrics to identify areas for improvement
Analyze daily operations and implement process improvements to increase speed and accuracy
Ensure a high standard of customer experience across deliveries, returns, and issue resolution
Work closely with the Head of Operations and HQ team to share feedback and drive operational improvements
Develop and refine workflows, tools, and processes to improve efficiency and scalability
Track and manage operational costs, supporting budget and performance accountability
Lead problem-solving efforts for operational issues, delays, and escalations
Foster a culture of accountability, ownership, and continuous improvement within the team

What We’re Looking For

Required

Bachelor’s degree or 4+ years of relevant experience in logistics, warehouse operations, or operations management
2–4+ years of experience managing teams, including contractors or frontline staff
Experience overseeing complex, fast-moving operational environments
Strong problem-solving skills with a focus on process improvement and execution
Ability to analyze performance data and translate insights into action
Excellent communication skills with the ability to report findings to senior leadership
Comfortable working in-person at a warehouse facility full-time
Strong ownership mindset with a hands-on, “lead from the floor” approach

Nice To Have

Experience in a high-growth startup or fast-scaling environment
Familiarity with e-commerce logistics and returns operations
Proficiency in Excel, Google Sheets, or similar tools for analysis and reporting
Experience with data tools (e.g., Sigma or similar platforms)
Prior experience managing independent contractor driver networks

Why Join Sway

Be part of a fast-growing startup shaping the future of logistics
Comprehensive Health, Dental, and Vision Coverage (100% employee / 50% dependent coverage)
Unlimited PTO policy for flexibility and work-life balance
Employee stock options to share in company growth
Collaborative, high-energy work environment focused on teamwork and execution

The Sway Way

Embrace Change: We adapt quickly and turn challenges into opportunities
Every Package Matters: Accuracy and care drive everything we do
Trust Your Numbers: We rely on metrics to guide improvement
Seek Responsibility: We take responsibility and follow through
Low Ego, High Ambition: We work collaboratively and support each other

Operations | Washington D.C.

Location: Onsite at our Hyattsville, MD warehouse, serving the Washington D.C. area.

The Pay Range For This Role Is

90,000 - 110,000 USD per year(Washington D.C. Returnmates)

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Operations Manager