Create Wellness is looking for a Distribution & Logistics Manager to own the day-to-day execution of the flow of goods within our supply chain. This is a highly operational, hands-on role — you'll sit at the center of how our products move: coordinating raw goods shipments across the country to manufacturing partners, managing inbound and outbound flows with our 3PL, and making sure finished product reaches our retail and DTC customers on time.

You'll report directly to the Director of Distribution & Logistics and will own the operational relationship with our third-party logistics provider, driving accountability, service levels, and continuous cost improvement.

This role demands someone who shows up ready to execute, brings a "get it done" mentality to every challenge, and communicates openly and directly with the people around them. Cross-functional collaboration is a core part of how we operate at Create — you'll partner closely with every team.

Key Responsibilities:

Shipment Coordination & Logistics Execution

Manage the full shipment schedule for raw goods moving across the country to co-manufacturers, ingredient suppliers, and other partners
Coordinate all inbound and outbound flows through our 3PL, ensuring inventory arrives on time, in full, and in good condition
Oversee domestic freight for retailer replenishment, DTC fulfillment, and special projects
Maintain 100% visibility and accountability across all open shipments — track it, flag it, resolve it

3PL Relationship & Cost Management

Serve as the primary operational point of contact for our 3PL partner, managing day-to-day performance, escalations, and continuous improvement
Hold the 3PL accountable to SLAs; proactively surface issues before they impact the business
Identify and lead cost optimization opportunities within logistics and fulfillment, from carrier rate negotiation to process efficiency
Maintain and improve 3PL systems integrations (WMS, TMS) to ensure accurate data flow

Vendor & Supplier Coordination

Communicate regularly with raw goods suppliers and contract manufacturers on shipment readiness, production timelines, and delivery expectations
Partner with the Inventory Planner to align PO timing with lead times, MOQs, and production windows
Track supplier KPIs and maintain structured performance records; escalate issues when needed

Systems & Documentation Ownership

Own D&L info accuracy — lead times, shipping documents, shipping schedules, and order flows
Monitor exceptions and resolve them quickly in partnership with internal teams
Contribute to the ongoing stabilization and improvement of our ERP environment

Cross-Functional Collaboration

Work closely with Inventory Planning, Finance, Sales, and Brand to align logistics execution with broader business priorities
Keep stakeholders proactively informed — no surprises, clear communication, solutions-forward thinking
Contribute to operational process improvements that help the team scale

Requirements

Who You Are:

You get the work done. Your first instinct when a problem surfaces is to solve it — not to wait for direction or escalate unnecessarily
You're on time, every time. Deadlines matter, commitments matter, and you treat them that way
You give and receive feedback well. You're direct, respectful, and see candid communication as a tool for getting better
You're collaborative by nature. You understand that great logistics execution depends on tight relationships across every function in the company — and you invest in those relationships
You're detail-obsessed but not in the weeds. You hold the details without losing sight of the bigger picture

Requirements:

Experience: 3-4+ years in logistics, distribution, supply chain, or operations — ideally within CPG, wellness, food & beverage, or physical product companies
Logistics & Freight: Hands-on experience coordinating domestic freight, managing 3PL relationships, and overseeing complex shipment schedules
Vendor Management: Proven track record managing external partners — holding them accountable, negotiating terms, and driving performance improvement
Systems Fluency: Comfortable in an ERP environment; strong in Excel or Google Sheets. Experience with 3PL, WMS or TMS platforms is a plus
Communication: Clear, direct, and proactive in how you communicate — with vendors, partners, and teammates
Adaptability: Comfortable operating with ambiguity in a fast-moving, high-growth environment

Benefits

Competitive salary, including bonus and equity
Fully-covered health care
401(k)
a $250/quarterly wellness stipend
WFH Fridays
Beautiful office in downtown NYC
Continuously offering more perks

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Create Wellness jobs

Operations Manager, Distribution and Logistics