Chime is navigating a pivotal moment in member support, focusing on the integration of human agents with evolving technology. Our team is searching for a Support Product Manager who can elevate the experience for our support agents through strategic product leadership.

Requirements

A track record as a Platform Product Manager, especially with tools used by internal support teams.
Experience in crafting strategic narratives that resonate with diverse stakeholders.
A proven ability to influence outcomes in complex environments, fostering collaboration across teams.
A hands-on approach to tackling high-stakes, ambiguous challenges.
A strong focus on understanding user needs, particularly those of support agents.
Practical experience with AI implementations in product settings, recognizing where automation enhances the human touch.

Benefits

Structured in-office policy: four days a week in our office, with Fridays designated for remote work.
Access to wellness stipends and comprehensive health benefits.
Generous vacation and time-off policies including Chime Days—extra paid days off each year.
Support for family planning with substantial reimbursement options.
Engaging team events that encourage personal connections, both in-person and virtual.

You’ll Be a Great Fit If...

Your mindset embraces change and you’re eager to continuously iterate on processes and tools. You approach problems with a level-headedness that enables you to balance user needs with business objectives. You thrive in environments where ambiguity is frequent, yet you wield clarity as your ally. Deep empathy for your internal users—our support agents—drives you to create solutions that genuinely empower them. If shaping the future of support technology excites you, you’re exactly who we need.

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Support Product Manager