At Box, the Product Support Team plays a crucial role in refining customer interactions and enhancing the overall user experience. Joining this team means stepping into a vital space where you will contribute to both individual and organizational success.

Requirements

A minimum of 2 years' experience in managing customer support teams, particularly in a SaaS environment.
4-6 years of direct experience in a customer-facing role, varying from technical support to account management.
Proficiency with support and collaboration tools like Zendesk and Jira.
Strong analytical skills, with the ability to extract insights from performance metrics and customer feedback.
Effective communication abilities for interfacing with both technical and non-technical stakeholders.
Exposure to APIs or developer-facing products will be beneficial.

Benefits

Competitive salary package ranging from $91,000 to $114,000.
Comprehensive healthcare benefits tailored to meet diverse needs.
Opportunities for career advancement within a growing company.
Engagement in a collaborative work culture that values community input.
Flexible scheduling to support a healthy work-life balance.

You’ll Be a Great Fit If...

You thrive in environments where your decisions have meaningful impacts. You enjoy analyzing data, but even more, you love translating those insights into actionable steps for improvement. When complex issues arise, your focus on collaboration helps you resolve them effectively. Coaching and mentoring others is second nature to you, and you see every challenge as a chance for growth—both for yourself and your team. You know that empathy is key in support roles and consistently advocate for your team’s needs while maintaining a customer-first approach.

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Product Support Team Leader