Within the Customer Solutions team at Netflix, we focus on the seamless functionality that underpins exceptional customer interactions. This role is essential in ensuring our technical operations align with business growth and evolving customer needs.

Requirements

8+ years in technical operations or IT service management, including a minimum of 3 years in a leadership role.
Experience in managing and scaling technical support teams in high-volume environments.
Proficiency in incident management and best practices for IT operations.
Hands-on experience with vendor management and maintaining SLAs.
Familiarity with customer service technologies and tools, with a focus on integration and reliability.
A degree in Computer Science, IT, Engineering, or related field.

Benefits

Flexible compensation structure, allowing you to balance salary and stock options.
Comprehensive health plans and mental health support tailored to employee needs.
401(k) retirement plan with employer matching.
Generous paid time off policy, accruing 35 days annually for hourly employees.
Access to family-forming benefits and paid leave programs.

You’ll Be a Great Fit If...

You thrive on solving complex problems and can adapt strategies in real time.
Your approach involves clear communication and fostering trust among diverse teams.
You believe in the power of continuous improvement and proactively seek out inefficiencies.
Your leadership style is hands-on, providing guidance while encouraging team autonomy.
You see stakeholder needs as opportunities for collaboration rather than obstacles.

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Senior Technical Operations Manager - Customer Solutions Team