At Faro, we focus on enhancing life sciences through advanced software solutions that streamline complex clinical questions. Our platform serves as a cohesive hub for teams, ensuring researchers can execute trials with precision and speed.

Requirements

A minimum of ten years in customer success roles, with at least five in a leadership capacity within B2B SaaS, ideally in life sciences or pharmaceuticals.
Demonstrated ability to lead diverse customer functions, integrating strategies for onboarding, adoption, support, and growth.
Experience developing scalable processes that maintain a high-touch customer experience, even as demands increase.
Proven track record of improving customer retention and expansion in enterprise settings.
Strong understanding of AI technologies in relation to customer engagement and product development.

Benefits

Competitive salary ranging from $153,000 to $245,000 based on experience and location.
Equity options that reflect our commitment to employee ownership and contribution.
Comprehensive health care plans including medical, dental, and vision coverage.
Flexible PTO policy, encouraging a healthy work-life balance.
Opportunities for professional development and training to enhance your skills.

You’ll Be a Great Fit If...

You thrive on creating clarity in chaotic environments, able to identify where operational improvements can be made before issues arise.
Building relationships comes naturally to you, allowing you to serve as a trusted advisor for key accounts and stakeholders alike.
Your approach to leadership balances strategic initiatives with detailed execution, ensuring that team members are both empowered and held accountable.
You're adept at navigating between high-level strategy and on-the-ground tactics without losing sight of either.
You’re driven by the success of your customers, finding satisfaction in their achievements as well as your own.

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Senior Vice President or Vice President of Customer Success