Our San Francisco team is dedicated to enhancing the customer experience through diligent support and proactive engagement. As part of our remote workforce, you’ll have the chance to shape relationships and drive success from anywhere.

Requirements

A background in customer service management, ideally with at least 5 years of hands-on experience.
Proven ability to analyze service data and derive actionable insights.
Familiarity with service management platforms and performance tracking tools.
Experience coaching and developing team members to reach their potential.
Excellent problem-solving skills and a knack for resolving conflicts effectively.

Benefits

Annual salary ranging from $128,000 to $145,000, aligned with your experience.
Performance-based bonus, typically between 10% and 20% of your base salary.
Comprehensive health, dental, and vision insurance for you and your family.
401(k) plan to help you save for the future.
Flexible work hours tailored to your lifestyle.

You’ll Be a Great Fit If...

You thrive on building relationships and view customer success as a long-term commitment.
Your approach to challenges is proactive; you anticipate issues before they arise.
You value collaboration but are also comfortable driving initiatives independently.
Data-driven decision-making excites you, and you enjoy digging into metrics to improve service processes.
You believe in continuous improvement, not just for yourself but for your team and the service you provide.

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Remote Customer Service jobs

Remote Customer Success Manager - San Francisco Team