We are a dedicated team committed to delivering exceptional service solutions in the Washington area. Our focus is on fostering a proactive environment where operational effectiveness directly translates to customer satisfaction.

Requirements

Demonstrated experience in a Service Manager role or similar capacity, ideally with multi-site oversight.
Proficiency in service management software and data analysis tools.
Exceptional communication skills, allowing for clear engagement with both team members and clients.
Strong organizational skills; able to prioritize tasks without micromanagement.
Legally authorized to work in the U.S.

Benefits

Annual salary ranging from $128,000 to $145,000, commensurate with experience.
Performance-based bonus structure between 10% and 20% of your base salary.
Comprehensive health, dental, and vision insurance options.
401(k) retirement savings plan to help you plan for the future.
Flexible schedules that accommodate both full-time and part-time work.

You’ll Be a Great Fit If...

You approach challenges with a mindset of continuous improvement, always seeking ways to enhance service quality.
Your leadership style revolves around mentorship, inspiring your team to take ownership of their roles.
You thrive in environments where collaboration is necessary, yet you are equally comfortable making independent decisions.
You have a knack for analyzing data that informs actionable insights, leading to better service outcomes.
You value transparency and accountability, understanding that clear communication builds trust within your team and with clients.

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Operational Effectiveness jobs

Remote Service Manager - Washington Area