Our partner company stands at the forefront of supply chain modernization, providing innovative solutions to complex procurement needs. As a key player in this space, you'll work to ensure that clients fully leverage the platform's capabilities, transforming their operations.

Requirements

5–10 years of professional experience, with significant time spent managing enterprise SaaS accounts.
A minimum of 3 years actively engaging with clients in a customer success capacity.
Fluency in English is essential; proficiency in German is a strong advantage.
Living in the DACH region is preferred, with a history of remote work.
Industry knowledge in Chemicals, Manufacturing, or Supply Chain/Procurement is crucial.

Benefits

Direct influence on customer success strategy and processes.
Contribute to tangible improvements in a critical global supply chain.
Collaborate with a talented team committed to professional growth and development.

You’ll Be a Great Fit If...

you approach problems with a solution-oriented mindset. You thrive on building relationships and have a knack for turning client feedback into actionable insights. Your analytical skills allow you to derive meaningful conclusions from platform data, which you share clearly with stakeholders. Flexibility in your work style complements your ability to adapt and respond to varied client needs. You find satisfaction in seeing your clients succeed and are driven by the impact of your work on their operations. 🌍

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Virtual Customer Experience Champion