PointClickCare is at the intersection of technology and healthcare, dedicated to improving the quality of life for seniors and their caregivers. We are seeking a Customer Experience Specialist to join our Talent Network, a proactive way to stay connected with potential future opportunities at our organization.

Requirements

Experience in customer operations, particularly in the healthcare or SaaS sectors.
Proficiency with CRM tools and customer support software.
Strong analytical skills for assessing customer feedback and operational metrics.
Exceptional communication abilities, both written and verbal, to convey complex information clearly.
A genuine passion for making a positive impact in healthcare services.

Benefits

Health benefits effective from your first day.
Retirement matching contributions to help secure your future.
Flexible paid time off designed to support a healthy work-life balance.
Access to wellness programs and resources that prioritize your mental and physical health.
Comprehensive support for parental leave and caregiver responsibilities.
Continuous learning and development opportunities tailored to your career growth.

You’ll Be a Great Fit If...

You approach challenges analytically, eager to dig into data to uncover insights that can enhance customer satisfaction. Your mindset is one of curiosity; you enjoy exploring new ways to improve the user experience. Collaboration matters to you; you thrive in environments where knowledge-sharing is encouraged and where you can contribute to building a supportive team culture. Your previous work has instilled in you a sense of purpose, driving you to not just resolve issues, but to make each interaction meaningful. You see every customer inquiry as an opportunity to create a lasting impact.

Fresh Jobs. Delivered to Your Inbox.

Healthcare SaaS jobs

Customer Experience Specialist - Talent Network