The Service team at our Long Beach area office focuses on creating customer-centric solutions, prioritizing feedback to enhance our operations. As a Service Manager, you'll lead a dedicated group in navigating unique challenges to elevate service delivery.

Requirements

A minimum of five years in service management or a related field.
Demonstrated ability to manage remote teams and facilitate effective communication across various platforms.
Familiarity with service management software and performance analytics tools.
Proven track record in resolving customer issues with a solutions-oriented mindset.
Legal authorization to work in the United States.

Benefits

Annual salary range of $128,000 – $145,000, determined by experience.
Performance bonuses typically between 10% to 20% based on individual and team achievements.
Robust health, dental, and vision insurance options.
401(k) with company match for your long-term security.
Flexible scheduling that accommodates your work style while emphasizing accountability.

You’ll Be a Great Fit If...

Your approach is grounded in problem-solving, and you thrive in environments where you can both lead and support your team. You take pride in fostering relationships with your team and clients, using feedback to drive improvement. Independence is second nature to you, but you also recognize the value of collaboration. If you’re someone who sees obstacles as opportunities for growth and isn’t afraid to innovate service practices, you’ll find this role rewarding.

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Remote Service Manager - Long Beach Area