In Baltimore, our service management team is crucial for maintaining high standards while adapting to the evolving needs of our clients. As we continue to enhance our service operations, we need a Virtual Service Manager who can not only oversee these efforts but also cultivate a supportive environment for our team members.

Requirements

Demonstrated experience in service management or a related leadership position.
Proficient in using service management software and performance metrics.
Strong written and verbal communication skills, with a focus on clarity and empathy.
Experience working in multi-location teams or virtual settings.
A solid grasp of customer service practices and an eye for detail.

Benefits

Annual salary ranging from $128,000 to $145,000, reflective of your experience.
Performance bonuses averaging 10-20% of your base salary.
Comprehensive health, dental, and vision insurance.
401(k) plan to help you save for retirement.
Flexible work schedule to suit your lifestyle and productivity preferences.

You’ll Be a Great Fit If...

Your approach is rooted in accountability and genuine support for your team. You’re someone who enjoys analyzing data to drive improvements and confronts challenges with a problem-solving mindset. Collaboration excites you, yet you thrive in independent settings where you can make informed decisions. If you find satisfaction in mentoring others and are committed to enhancing service quality, you will likely resonate well with our goals.

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Customer Service Leadership jobs

Virtual Service Manager (Baltimore Area)