Join a company that specializes in delivering innovative technology solutions for utility partners, striving to enhance customer experiences and foster long-term relationships.

Requirements

10+ years of experience in Customer Success, specifically in a SaaS environment.
Familiarity with AI technologies and applications within the utility sector.
Strong communication skills, both verbal and written, with a knack for breaking down technical concepts.
Proven ability to identify risks and develop strategic initiatives to address customer challenges.
Experience in facilitating training sessions to enhance product understanding and usage.
Strong analytical skills to assess customer data and drive engagement strategies.

Benefits

Fully remote position with flexible scheduling options.
Competitive salary complemented by performance-based incentives.
Professional growth through access to development resources and training.
Engaging work atmosphere with a focus on collaboration and support.

You’ll Be a Great Fit If...

You thrive on building meaningful relationships and understand the importance of trust in customer interactions. Your problem-solving approach is rooted in empathy, allowing you to see challenges from the customer's perspective.

By leveraging data and insights, you enjoy crafting tailored solutions that drive adoption and minimize churn. You’re proactive, always looking for expansion opportunities while advocating for the customer's voice within the organization.

Collaboration comes naturally to you; you don’t just work in a team, you actively contribute to its positive environment and shared success. If you’re someone who views challenges as opportunities and is motivated by customer outcomes, this role may be a perfect match.

Fresh Jobs. Delivered to Your Inbox.

Customer Experience Leader jobs

Remote Customer Experience Leader