Zifo operates at the intersection of science and technology, delivering research and development solutions tailored for the pharmaceutical and biotech sectors. We seek a Client Experience Manager who thrives in building genuine partnerships and enhancing customer satisfaction.

Requirements

A minimum of 2 years in customer success or account management within a software services environment, or 3 years in a consulting role specifically tied to life sciences.
Proven project management experience, with the ability to articulate complex concepts clearly both verbally and in writing.
Strong multi-tasking capabilities, balancing various priorities while maintaining acute attention to detail.
A knack for relationship-building; able to influence clients and navigate through challenges with grace.
A proactive attitude towards problem-solving and a collaborative spirit that resonates with our values.

Benefits

Competitive salary and comprehensive health benefits, including medical, dental, and vision coverage.
Flexible work arrangements that respect your work-life balance.
401k plan with company matching to help you plan for your future.
Generous vacation policy to ensure you can recharge effectively.
Access to continuous learning opportunities in the rapidly evolving life sciences landscape.

You’ll Be a Great Fit If...

Your approach to work revolves around building strong, trust-based relationships. You enjoy delving into your clients' needs, identifying opportunities to enhance their experiences, and translating those insights into actionable strategies. Navigating complex organizational structures doesn’t intimidate you; rather, you see it as a chance to foster deeper connections. You are curious by nature, always seeking to learn and apply new knowledge, and you view every challenge as a puzzle waiting to be solved, not a hurdle. If you resonate with this mindset, you’ll find a home here.

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Client Experience Management jobs

Client Experience Manager