At American Airlines, the team dedicated to enhancing customer experience understands that smooth operations and genuine interactions define our brand. As the Airport Customer Experience Manager, you’ll lead frontline teams, ensuring every traveler’s journey reflects our commitment to excellence.

Requirements

High School diploma or GED equivalent.
Minimum of 2 years in a leadership role, ideally within an airport customer service environment.
Solid understanding of company policies and procedures.
Proficiency in Microsoft Office tools, including Word and Excel.
Capacity to obtain USPS clearance and SIDA badge.

Benefits

Travel opportunities for you, your family, and friends to over 365 destinations.
Comprehensive health coverage starting on your first day, including dental and vision care.
401(k) with employer contributions available after one year.
Access to wellness programs and virtual doctor visits to support your health journey.
Discounts on travel, hotels, and other services.

You’ll Be a Great Fit If...

Your approach to work prioritizes safety and empathy. You see the potential in your team, coaching them through challenges while fostering strong relationships based on trust. When issues arise, your visibility and proactive communication create calm in the midst of operational demands. You’re not just focused on metrics; you strive to understand the ‘why’ behind performance, cultivating a culture that values both customer satisfaction and employee engagement. The thought of working autonomously excites you, yet you thrive when collaborating across departments. If you resonate with this, we’d like to explore your journey further.

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Airport Customer Experience Manager