Company Description LBI Fiberglass. is a longstanding company known for providing specialized resins, gelcoats, equipment, and supplies to the marine and industrial fiberglass and specialty composites manufacturers. The company emphasizes quality products, reliable service, and strong customer relationships. Operating from Groton, CT,LBI Fiberglass supports both small businesses and larger enterprises with tailored solutions.
Team members benefit from working in a stable, growth-oriented environment that values collaboration, efficiency, and continuous improvement.
Role Description The E-Commerce Fulfillment Manager is a full-time, on-site role based in Groton, CT, responsible for overseeing all aspects of order processing and fulfillment for online sales channels. This role includes managing daily picking, packing, and shipping operations, monitoring order queues, and ensuring accurate and timely delivery. The manager will optimize inventory allocation for e-commerce orders, coordinate with customer service on order issues or returns, and maintain performance metrics such as order accuracy, processing time, and shipping costs. Day-to-day tasks also involve warehouse management, leading and training fulfillment team members, refining workflows, collaborating with IT and sales on process improvements, and ensuring compliance with company policies and safety standards.
Qualifications
- Candidates should possess strong analytical skills to monitor KPIs, identify process bottlenecks, and support data-driven decisions.
- Candidates should possess clear and professional communication skills to collaborate with internal teams and provide updates on fulfillment status.
- Candidates should possess customer service skills to resolve order issues, manage returns, and support a positive online buying experience.
- Candidates should possess warehouse and inventory management skills to track stock levels, reduce discrepancies, and coordinate replenishment for e-commerce channels.
- Candidates should possess team leadership skills to supervise fulfillment staff, assign tasks, and foster a safe, efficient, and inclusive work environment.
- Relevant experience in e-commerce operations, warehouse or distribution management, or order fulfillment is highly beneficial.
- Familiarity with e-commerce platforms,ERP or inventory systems, and shipping carriers/software is preferred.
- High school diploma or equivalent required; additional education in business, logistics, or supply chain management or previous warehouse management and fulfillment experience is a plus.
