Senior Manager, Experience Strategy & Implementation (Hybrid)

Wellist • Full-time • Boston, MA, US • 2d ago

At Wellist, we're helping employers deliver the right resources at the right time—so employees can feel supported through every life moment, and HR leaders can maximize the value of their investments.

As our Senior Manager, Experience Strategy & Implementation, you'll play a mission-critical role in launching new employer programs. From onboarding Fortune 1000 clients to driving tailored activation strategies, you'll be responsible for making every launch a success—ensuring each employer sees measurable ROI and every employee gets the personalized support they need.

We're looking for a sharp, strategic operator who thrives in complexity, communicates with clarity, and loves building systems that scale. If you're excited by the challenge of standing up new client programs in a high-growth environment—this role is for you.

What You'll Own

End-to-End Implementation Leadership

Serve as the primary lead for new client deployments—owning everything from kickoff to launch.
Build tailored implementation plans that align with each employer's workforce needs, benefits portfolio, and engagement goals.
Partner closely with internal stakeholders (Support, Product, Directory, and Activation) to ensure coordinated execution.
Track project milestones and dependencies, manage risks, and keep timelines on track with precision.

Client Strategy & Customization

Design platform configurations and directory customization plans that reflect each client's brand, culture, and priorities.
Lead discovery conversations to understand workforce challenges and translate those into actionable solutions.
Collaborate with client stakeholders to develop launch campaigns, email communications, and internal engagement strategies.

Program Activation & Optimization

Implement and refine activation tactics—such as segmented outreach, referral prompts, and tailored content—to drive user adoption.
Analyze client performance data and user feedback to identify early wins and opportunities for improvement.
Serve as a strategic advisor to HR and Benefits leaders—ensuring that each program delivers value and exceeds expectations.

Scalable Systems & Process Excellence

Codify implementation workflows, toolkits, and playbooks to support future scale.
Define and track key success metrics (e.g., time to launch, adoption rates, satisfaction scores).
Contribute to Wellist's implementation framework and play a key role in growing our client success function.

What Success Looks Like

3 months in: You are implementing your first client with confidence and clarity, developed a strong cross-functional rhythm, and introduced new tools or templates that improve team efficiency.

6 months in: You're juggling multiple enterprise deployments, proactively managing timelines, and delighting client stakeholders. You've introduced creative activation strategies that boost employee adoption and early ROI.

12 months in: You've helped shape Wellist's scalable implementation model. Your client launches are smooth, outcomes are strong, and the processes you've built are repeatable across industries and segments.

What You Bring

5+ years of experience in client implementation, consulting, or program management
Proven ability to lead complex, cross-functional projects with tight timelines and high stakes
Experience navigating enterprise client relationships and driving strategic alignment with senior executives
A process mindset—you don't just get things done; you make it easier to get them done again
Comfort in high-growth, resource-constrained environments where speed and adaptability matter
Strong communication and stakeholder management skills—written, verbal, and interpersonal
Experience in HR Tech, workforce transformation, or digital health strongly preferred
Master's degree in Business or related field a plus
Willingness to travel 20–30% as needed

Why Work Here

A meaningful mission – Join a team building the support system we all want for our loved ones.
Outstanding benefits – Excellent medical, dental, and life insurance; generous PTO and parental leave.
Opportunity to grow – Help define how a Series A digital health startup scales with enterprise clients.
Award-winning culture – Recognized by Fast Company, MassTLC, Rock Health, and more.

At this time, Wellist will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

Wellist

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