Senior Operations Manager

Medic Transportation • Full-time • Memphis Metropolitan Area, US • 2w ago

Medic Transportation is seeking a strategic and operationally minded leader to oversee and optimize day-to-day transportation operations while helping position the organization for long-term growth and innovation.

This role is ideal for someone who understands both the operational realities of a transportation provider and the broader strategic opportunities that exist within a non-emergency medical transportation (NEMT) brokerage environment. The Operations Lead will serve as a key bridge between Medic Transportation and Tennessee Carriers, helping align operational execution with larger organizational goals.

The ideal candidate is highly analytical, financially minded, and comfortable leading operational change in a fast-paced environment. This person should be energized by solving complex logistical challenges, improving efficiency, and identifying opportunities to increase profitability while maintaining exceptional service quality.

Key Responsibilities:

· Lead and optimize daily transportation operations across scheduling, dispatch, fleet utilization, and workforce management

· Analyze operational and financial performance, including P&L management, labor efficiency, and cost containment initiatives

· Improve shift structure and staffing models to maximize operational coverage and productivity

· Drive fleet efficiency initiatives, including vehicle utilization, maintenance coordination, and route optimization

· Partner closely with brokerage leadership to strategically align provider operations with broader network and member needs

· Help lead and support an upcoming scheduling and dispatch software transition, including operational implementation, process redesign, and change management

· Identify and evaluate opportunities for growth, diversification, and new lines of business

· Develop scalable operational processes that support future expansion while improving service quality and profitability

· Utilize data and reporting to drive decision-making, accountability, and continuous improvement

· Collaborate cross-functionally with operations, finance, compliance, IT, and brokerage leadership teams

Measurements of Success:

Increased operational efficiency and profitability across Medic Transportation

· Improved fleet utilization and labor optimization

· Successful implementation and adoption of new scheduling/dispatch software

· Strong collaboration between Medic Transportation and Tennessee Carriers

· Identification and execution of new operational or growth opportunities

· Development of scalable systems and processes that support long-term organizational growth

Qualifications:

Required:

· High School Diploma or GED

· 5+ years of operations leadership experience

· Experience managing transportation, logistics, or similar field operations

· Strong financial acumen, including P&L management and cost analysis

· Advanced proficiency in Excel and data analysis

· Valid driver’s license with clean driving record

Preferred:

· Bachelor's degree in Business, Operations, Logistics, or related field

· Experience in non-emergency medical transportation (NEMT) or brokerage environments

· Experience managing multi-site operations

· Familiarity with transportation management or dispatch systems

Core Competencies:

· Strategic thinking and problem-solving

· Data-driven decision-making

· Operational leadership and execution

· Change management and adaptability

· Strong communication and stakeholder collaboration

· Attention to detail and process discipline

Physical Requirements:

· Ability to sit, stand, and walk for extended periods

· Ability to occasionally lift up to 25 pounds

· Ability to perform frequent computer-based work, including data analysis, reporting, and system navigation

· Ability to clearly and effectively communicate with staff in person, via phone, and through written communication

· Ability to travel between locations as needed

Work Schedule & Travel:

· Monday–Friday, 8:00 AM – 5:00 PM; after hours calls as needed

· Fully onsite role based in Millington, TN

· Regular travel to Nashville, TN and Jackson, TN required

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