Sr. Manager, In-Store Business Operations

Albertsons Media Collective • Full-time • Pleasanton, CA, US • $102.70k - $143.80k / year • 1w ago

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

The Sr. Manager, in‑Store Solutions Business Operations serves as the operational backbone of Albertsons Media Collective’s in‑store retail media network. This role is a highly cross‑functional, hands‑on position responsible for ensuring operational readiness, execution quality, and scalability across physical retail deployments.

Acting as a central point of coordination, this role spans installations, site survey review and approvals, media and content operations, and digital signage system knowledge. The ideal candidate brings a strong understanding of in‑store retail media networks and thrives in ambiguous, “catch‑all” operational environments where rigor, adaptability, and problem‑solving are critical.

The position will 4 days a week in office and is based in Boise, Idaho or Pleasanton CA.

Main Responsibilities

In‑Store Operations & Installations
- Oversee operational readiness for in‑store deployments, including installation planning, execution support, validation, and post‑install troubleshooting
- Review, approve, and track site surveys to ensure technical, spatial, and environmental requirements are met prior to installation
- Serve as the operational owner for installation standards, documentation, and playbooks
- Communicate with field service teams, divisions, and partners to ensure on‑time, high‑quality deployments
Digital Signage & Retail Media Systems
- Act as a subject‑matter expert on digital signage hardware, software platforms, CMS tools, and playback systems
- Partner with technology and engineering teams to support system enhancements, new hardware rollouts, and platform upgrades
- Ensure alignment between in‑store hardware capabilities and media/content delivery requirements
- Support issue resolution related to uptime, device health, and content playback performance
Process, Governance & Documentation
- Own and evolve end‑to‑end operational processes across the in‑store solutions lifecycle
- Develop SOPs, playbooks, and governance frameworks to support scale and consistency
- Track key operational metrics (install timelines, issue resolution, readiness status, etc.) and drive continuous improvement
- Identify gaps, inefficiencies, and opportunities to simplify or automate workflows
Cross‑Functional Collaboration
- Serve as a primary operational partner for internal teams including Product, Engineering, Media, Sales, and Field Operations
- Translate business and technical requirements into clear operational plans
- Support pilot programs, new store formats, and innovation initiatives from an operational standpoint
- Provide clear communication, escalation, and stakeholder updates as issues arise

We Are Looking For Candidates Who Possess The Following

5 years of experience in business operations, retail operations, media operations, or a related field
Hands‑on experience supporting physical retail environments, installations, or field operations
Strong understanding of digital signage systems, in‑store technology, or retail media networks
Demonstrated ability to operate as a self‑directed individual contributor with manager‑level accountability
Strong organizational skills with the ability to juggle multiple initiatives across timelines and stakeholders
Excellent written and verbal communication skills

We believe the successful candidate has these qualifications and experience:

In‑store deployments launch on time, on spec, and with minimal disruption
Site surveys and installations follow consistent, scalable standards
Media and content run reliably across the in‑store network
Operational processes are documented, repeatable, and improving over time
Cross‑functional teams view this role as the “go‑to” operational authority for in‑store solutions

We Also Provide a Variety Of Benefits Including

Competitive wages paid weekly
Access to up to 50% of your earned wages before payday, via our partnership with Stream
Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.

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