Senior AI Engineer
Location: Charlotte, NC (4 days 1 day remote)
W2 Candidates only
Local Nearby Candidates Required
Key Responsibilities
- Architect and develop AI-driven IVR and conversational systems using Python
- Build English-Spanish translation systems.
- Perform data analysis using SQL on large-scale IVR and interaction datasets
- Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases
- Lead development of agentic AI workflows for multi-step customer interactions
- Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management
- Partner with IVR platform, speech engineering, and product teams
- Mentor offshore and junior AI engineers
Required Skills & Experience
- 5+ years of experience in AI / ML
- Very strong proficiency in Python
- Proven expertise in NLP, including:
- Text classification
- Clustering
- Hands-on experience with LLMs:
- Prompt engineering
- Evaluation frameworks
- Retrieval-Augmented Generation (RAG)
Good to Have
- Experience with Agentic AI and multi-agent orchestration
- Experience with LLMOps / MLOps in production environments
- Familiarity with IVR platforms and speech technologies (ASR, NLU, TTS)
