Customer Service Manager

Serenity Healthcare • Full-time • Houston, Texas, United States • 1d ago

Location: Houston, TX

Employment Type: Full-Time

Compensation: $70,000-$80,000 annually + bonus incentives

Manage daily clinic operations and elevate the patient experience in a fast-growing clinic. This role is ideal for a people-focused leader who thrives in fast-paced environments and knows how to build high-performing teams. No healthcare experience required — we provide training.

What You'll Do

Lead daily operations of a high-volume mental health clinic
Coach, develop, and hold teams accountable to service and performance standards
Ensure patient experiences are welcoming, efficient, and professional
Oversee scheduling, patient flow, and clinic workflow
Monitor and improve KPIs related to volume, efficiency, and experience

What We're Looking For

10+ years of management experience managing 30+ employees
Proven ability to manage KPIs and have direct performance conversations
Strong communication skills with both people and data
Ability to lead confidently in a fast-paced, growth-oriented setting

Nice to Have

Experience in healthcare, behavioral health, hospitality, or service leadership
Customer experience or relationship-based sales background
Experience leading teams through growth or change

Pay & Benefits

$70,000-$80,000 annually + bonus incentives
90% employer-paid medical, dental, and vision insurance
401(k) retirement plan
10 PTO days (15 after first year)
10 paid holidays

About Serenity Healthcare

Serenity Healthcare provides advanced, evidence-based treatments in a calm, supportive, and elevated environment. Our mission is to help patients take back their lives when traditional treatments haven't worked.

Serenity Healthcare is an Equal Opportunity Employer.

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