At SpaceX, the Starlink team is focused on delivering a seamless, high-quality experience to our customers. Your role as a Senior Customer Success Manager will be pivotal in ensuring that we not only meet their expectations but also exceed them through thoughtful process improvements and strategic oversight.
Requirements
- A bachelor's degree in mathematics, data science, physics, or engineering.
- Minimum of 8 years in roles like Product Management, Technical Program Management, or Process Engineering.
- 3 years in a leadership capacity with team management experience.
- Demonstrated expertise in data analysis, particularly with Python, SQL, or R.
- Proven ability to decipher complex technical topics.
- Experience in both B2B and B2C customer service or success roles.
- Willingness to travel as required for customer engagement and team collaboration.
Benefits
- Direct impact on refining customer experiences across a groundbreaking service.
- Opportunities for professional growth through hands-on problem-solving with cross-functional teams.
- Access to ongoing education and training as technology evolves.
- Flexible working hours to accommodate project demands.
- Competitive compensation with performance-based incentives.
You’ll Be a Great Fit If...
Your analytical mindset drives you to look for solutions in the data, not just the symptoms. You thrive in environments where you can untangle complex problems, collaborating with diverse teams to bring clarity and efficiency. If you enjoy translating technical jargon into actionable strategies and can advocate effectively for the customer’s perspective, your contributions will resonate here. A genuine curiosity and a proactive approach to learning will keep you ahead in this role. 🧠
