Pest USA is a family-owned pest control company that has served homes since 1971. We prioritize not just pest management, but the exceptional customer service that has built our reputation. As we expand, we're seeking a capable Customer Experience Manager to enhance our operational effectiveness and client relationships.
Requirements
- At least 2 years in the pest control industry.
- Proven ability to lead and develop teams.
- Strong communication skills tailored for diverse customer interactions.
- Experience managing service operations with attention to detail.
- Valid driver's license; clean driving record.
- Willingness to work irregular hours as needed.
- Ability to pass a background check and drug screening.
Benefits
- Stable, well-established company with a focus on team growth.
- Leadership position influencing branch culture and client satisfaction.
- Support for ongoing professional development and industry certifications.
- Family-oriented work environment that values accountability.
You’ll Be a Great Fit If...
- You approach challenges with a solution-oriented mindset, viewing each customer interaction as an opportunity to improve their experience.
- Your leadership style fosters team collaboration, ensuring every member feels valued and committed to high standards.
- You thrive when working through complex operational issues, keeping client satisfaction at the forefront of your decision-making.
- Your integrity motivates you to uphold compliance and safety standards consistently, setting an example for your team.
- You believe that personal growth and team success go hand-in-hand, and you actively pursue learning opportunities.
