At Bitwarden, our focus on user security drives our mission to provide reliable identity solutions. The Customer Engagement team plays a pivotal role, ensuring users not only adopt our products but also derive exceptional value from them throughout their journey.
Requirements
- Proven experience in customer success, account management, or a similar role.
- Strong analytical skills with a knack for interpreting data to drive decisions.
- Experience developing onboarding programs or customer engagement strategies.
- Excellent communication skills, both verbal and written, tailored to various stakeholders.
- A background in SaaS or tech industries, particularly in security, is beneficial.
- Ability to work independently in a fully remote environment.
Benefits
- Fully remote work structure, allowing flexibility in your daily routine.
- Competitive salary range of $135,000 - $165,000, including performance-related bonuses.
- Comprehensive health benefits that support your well-being and that of your family.
- Access to continuous learning opportunities to develop both professionally and personally.
- A culture that values diversity and collaboration across a global team.
You’ll Be a Great Fit If...
You thrive on building genuine relationships, finding satisfaction in understanding customers' needs and translating them into actionable growth plans. Your approach to challenges is proactive; you foresee potential issues and seek solutions before they escalate. You don’t just communicate—you engage and inspire trust. Navigating between customer insights and product needs energizes you, and you find fulfillment in seeing users succeed and grow. If you enjoy being the bridge that connects people and ideas while driving impact, this role could be your next chapter.
