At Instant Teams, our focus is on providing quality support to organizations as they navigate the complexities of employee leave management. We are currently seeking a Leave Support Specialist who is organized and attentive to detail, ready to handle the nuances of Family Medical Leave Act (FMLA) administration within a fully remote environment.
Requirements
- High School Diploma or equivalent.
- A minimum of 1-2 years’ experience in disability and absence management.
- In-depth understanding of FMLA regulations and compliance requirements.
- Proficient in using CRM systems, preferably Salesforce, along with Excel for data tracking and analysis.
- Strong customer service acumen, especially in high-pressure situations.
- Ability to manage competing priorities while maintaining a high level of accuracy.
- Excellent written and verbal communication skills.
Benefits
- Hourly pay of $21, with opportunities for performance-based advancement.
- 100% remote position with necessary equipment provided.
- Structured training program, lasting approximately 8 weeks.
- Flexible work hours beyond training, maintaining a consistent 8 am - 5 pm EST schedule.
- Potential for a full-time, permanent role based on individual performance and organizational needs.
You’ll Be a Great Fit If...
Your approach to problem-solving involves a keen attention to detail and an understanding of the full leave process. You thrive in environments where you can provide clarity and support to others, particularly associates navigating their leave options. When faced with ambiguity, you leverage your knowledge of regulations and company policies to guide decisions. You communicate with empathy and clarity, ensuring all parties are informed and supported. Collaboration excites you, and you enjoy working closely with management to tackle complex cases. You see each workload as an opportunity to improve processes and outcomes.
